Shipping & Returns

Account holders payment terms of trade

Our payment terms are: settlement by the 20th of the month following invoice/s. We forward monthly statements and remittance advice with cheques. When paying by direct credit please use the reference field for your account number and the particulars or code fields for any pertinent details that may assist our accounts department in reconciliation.

In certain circumstances we negotiate terms up to three months. Such circumstances include larger than normal trade sales, for cashflow assistance when opening an account with our company or pursuant to a negotiated deal for competitor business.

We do not apply interest or other deterrents based on account tardiness. Such tactics are provocative and ill conceived: the old "we're not a finance company" has this wee hollow ring to it. However if paying us becomes a low priority, and communication is at a premium: ambivalence tends to set in... and weirdly we get paid!

Credit card payers please note: payment is made at the time of invoice not on statement.